{"id":80001,"date":"2026-01-03T01:49:00","date_gmt":"2026-01-02T16:49:00","guid":{"rendered":"https:\/\/www.marketresearch.co.jp\/insights\/information-technology-service-management-market-mordor\/"},"modified":"2026-03-27T13:32:02","modified_gmt":"2026-03-27T04:32:02","slug":"information-technology-service-management-market-mordor","status":"publish","type":"post","link":"https:\/\/www.marketresearch.co.jp\/insights\/information-technology-service-management-market-mordor\/","title":{"rendered":"IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u5e02\u5834 \u898f\u6a21\u30fb\u30b7\u30a7\u30a2\u5206\u6790 &#8211; \u6210\u9577\u52d5\u5411\u3068\u4e88\u6e2c (2025\u5e74\uff5e2030\u5e74)"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.marketresearch.co.jp\/insights\/wp-content\/uploads\/2026\/01\/information-technology-service-management-market_1689254754790_Information_Technology_Service_Management_Market_Major_Players.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.marketresearch.co.jp\/insights\/wp-content\/uploads\/2026\/01\/information-technology-service-management-market-size-image-1751531656800.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-0\">\n    1. \u306f\u3058\u3081\u306b<\/p>\n<ul>\n<li class=\"toc-level-2\">\n          1.1 \u8abf\u67fb\u306e\u524d\u63d0\u6761\u4ef6\u3068\u5e02\u5834\u306e\u5b9a\u7fa9<\/p>\n<\/li>\n<li class=\"toc-level-2\">\n          1.2 \u8abf\u67fb\u7bc4\u56f2<\/p>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-1\">\n    2. \u8abf\u67fb\u65b9\u6cd5<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-2\">\n    3. \u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30b5\u30de\u30ea\u30fc<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-3\">\n    4. \u5e02\u5834\u6982\u6cc1<\/p>\n<ul>\n<li class=\"toc-level-2\">\n          4.1 \u5e02\u5834\u6982\u8981<\/p>\n<\/li>\n<li class=\"toc-level-2\">\n          4.2 \u5e02\u5834\u306e\u63a8\u9032\u8981\u56e0<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          4.2.1 \u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6ITSM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u79fb\u884c<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.2.2 AI\u99c6\u52d5\u578b\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u3068AIOps\u7d71\u5408<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.2.3 \u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\/\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u306e\u4e00\u5143\u7ba1\u7406<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.2.4 \u5e02\u6c11ITSM\u3092\u53ef\u80fd\u306b\u3059\u308b\u30ed\u30fc\u30b3\u30fc\u30c9\/\u30ce\u30fc\u30b3\u30fc\u30c9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.2.5 ITSM\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305fFinOps\u304a\u3088\u3073GreenOps\u30ec\u30dd\u30fc\u30c8<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.2.6 \u30a8\u30c3\u30b8\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u304a\u3088\u30735G\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306eITSM\u3078\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">\n          4.3 \u5e02\u5834\u306e\u963b\u5bb3\u8981\u56e0<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          4.3.1 \u30ec\u30ac\u30b7\u30fc\u79fb\u884c\u306e\u8907\u96d1\u3055\u3068\u9ad8\u3044\u5207\u308a\u66ff\u3048\u30b3\u30b9\u30c8<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.3.2 \u719f\u7df4\u3057\u305fITSM\u304a\u3088\u3073ITOM\u5c02\u9580\u5bb6\u306e\u4e0d\u8db3<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.3.3 \u65b0\u305f\u306aAI\u30ac\u30d0\u30ca\u30f3\u30b9\u304a\u3088\u3073\u30c7\u30fc\u30bf\u30ec\u30b8\u30c7\u30f3\u30b7\u30fc\u898f\u5236<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.3.4 \u89b3\u6e2c\u6027\u30c7\u30fc\u30bf\u30b3\u30b9\u30c8\u306e\u4e0a\u6607\u306b\u3088\u308b\u30c4\u30fc\u30eb\u4e71\u7acb<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">\n          4.4 \u30b5\u30d7\u30e9\u30a4\u30c1\u30a7\u30fc\u30f3\u5206\u6790<\/p>\n<\/li>\n<li class=\"toc-level-2\">\n          4.5 \u898f\u5236\u74b0\u5883<\/p>\n<\/li>\n<li class=\"toc-level-2\">\n          4.6 \u6280\u8853\u7684\u5c55\u671b<\/p>\n<\/li>\n<li class=\"toc-level-2\">\n          4.7 \u30dd\u30fc\u30bf\u30fc\u306e5\u3064\u306e\u529b<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          4.7.1 \u4f9b\u7d66\u8005\u306e\u4ea4\u6e09\u529b<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.7.2 \u8cb7\u3044\u624b\u306e\u4ea4\u6e09\u529b<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.7.3 \u65b0\u898f\u53c2\u5165\u306e\u8105\u5a01<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.7.4 \u4ee3\u66ff\u54c1\u306e\u8105\u5a01<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          4.7.5 \u7af6\u4e89\u306e\u6fc0\u3057\u3055<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-4\">\n    5. \u5e02\u5834\u898f\u6a21\u3068\u6210\u9577\u4e88\u6e2c<\/p>\n<ul>\n<li class=\"toc-level-2\">\n          5.1 \u5c55\u958b\u5225<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          5.1.1 \u30af\u30e9\u30a6\u30c9<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.1.2 \u30aa\u30f3\u30d7\u30ec\u30df\u30b9<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">\n          5.2 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5225<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          5.2.1 \u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.2.2 \u69cb\u6210\u304a\u3088\u3073\u8cc7\u7523\u7ba1\u7406<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.2.3 \u5909\u66f4\u304a\u3088\u3073\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.2.4 \u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u304a\u3088\u3073\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u7ba1\u7406<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.2.5 \u305d\u306e\u4ed6<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">\n          5.3 \u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u7523\u696d\u5225<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          5.3.1 BFSI<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.3.2 \u88fd\u9020\u696d<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.3.3 \u653f\u5e9c\u304a\u3088\u3073\u6559\u80b2<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.3.4 IT\u304a\u3088\u3073\u96fb\u6c17\u901a\u4fe1<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.3.5 \u5c0f\u58f2\u304a\u3088\u3073E\u30b3\u30de\u30fc\u30b9<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.3.6 \u30d8\u30eb\u30b9\u30b1\u30a2<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.3.7 \u65c5\u884c\u304a\u3088\u3073\u30db\u30b9\u30d4\u30bf\u30ea\u30c6\u30a3<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.3.8 \u305d\u306e\u4ed6\u306e\u7523\u696d<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">\n          5.4 \u4f01\u696d\u898f\u6a21\u5225<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          5.4.1 \u5927\u4f01\u696d<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.4.2 \u4e2d\u5c0f\u4f01\u696d (SME)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">\n          5.5 \u30b5\u30fc\u30d3\u30b9\u30bf\u30a4\u30d7\u5225<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          5.5.1 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 (\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\/\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2)<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.5.2 \u30b5\u30fc\u30d3\u30b9 (\u5c0e\u5165\u3001\u30de\u30cd\u30fc\u30b8\u30c9\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">\n          5.6 \u5730\u57df\u5225<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          5.6.1 \u5317\u7c73<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.1.1 \u7c73\u56fd<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.1.2 \u30ab\u30ca\u30c0<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.6.2 \u5357\u7c73<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.2.1 \u30d6\u30e9\u30b8\u30eb<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.2.2 \u30a2\u30eb\u30bc\u30f3\u30c1\u30f3<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.6.3 \u30e8\u30fc\u30ed\u30c3\u30d1<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.3.1 \u30c9\u30a4\u30c4<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.3.2 \u30a4\u30ae\u30ea\u30b9<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.3.3 \u30d5\u30e9\u30f3\u30b9<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.3.4 \u30ed\u30b7\u30a2<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.6.4 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.4.1 \u4e2d\u56fd<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.4.2 \u65e5\u672c<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.4.3 \u30a4\u30f3\u30c9<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.4.4 \u97d3\u56fd<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.4.5 \u6771\u5357\u30a2\u30b8\u30a2<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.4.6 \u305d\u306e\u4ed6\u306e\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          5.6.5 \u4e2d\u6771\u304a\u3088\u3073\u30a2\u30d5\u30ea\u30ab<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.5.1 \u4e2d\u6771<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.1.1 \u30b5\u30a6\u30b8\u30a2\u30e9\u30d3\u30a2<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.1.2 \u30a2\u30e9\u30d6\u9996\u9577\u56fd\u9023\u90a6<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.1.3 \u30c8\u30eb\u30b3<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.1.4 \u305d\u306e\u4ed6\u306e\u4e2d\u6771\u5730\u57df<\/p>\n<\/li>\n<li class=\"toc-level-4\">\n          5.6.5.2 \u30a2\u30d5\u30ea\u30ab<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.2.1 \u5357\u30a2\u30d5\u30ea\u30ab<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.2.2 \u30ca\u30a4\u30b8\u30a7\u30ea\u30a2<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.2.3 \u30a8\u30b8\u30d7\u30c8<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.2.4 \u305d\u306e\u4ed6\u306e\u30a2\u30d5\u30ea\u30ab\u5730\u57df<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.2.5 \u30a8\u30b8\u30d7\u30c8<\/p>\n<\/li>\n<li class=\"toc-level-5\">\n          5.6.5.2.6 \u305d\u306e\u4ed6\u306e\u30a2\u30d5\u30ea\u30ab\u5730\u57df<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-5\">\n    6. \u7af6\u5408\u72b6\u6cc1<\/p>\n<ul>\n<li class=\"toc-level-2\">\n          6.1 \u5e02\u5834\u96c6\u4e2d\u5ea6<\/p>\n<\/li>\n<li class=\"toc-level-2\">\n          6.2 \u6226\u7565\u7684\u52d5\u5411<\/p>\n<\/li>\n<li class=\"toc-level-2\">\n          6.3 \u5e02\u5834\u30b7\u30a7\u30a2\u5206\u6790<\/p>\n<\/li>\n<li class=\"toc-level-2\">\n          6.4 \u4f01\u696d\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\u30ec\u30d9\u30eb\u306e\u6982\u8981\u3001\u5e02\u5834\u30ec\u30d9\u30eb\u306e\u6982\u8981\u3001\u4e3b\u8981\u30bb\u30b0\u30e1\u30f3\u30c8\u3001\u5229\u7528\u53ef\u80fd\u306a\u8ca1\u52d9\u60c5\u5831\u3001\u6226\u7565\u60c5\u5831\u3001\u4e3b\u8981\u4f01\u696d\u306e\u5e02\u5834\u30e9\u30f3\u30af\/\u30b7\u30a7\u30a2\u3001\u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9\u3001\u304a\u3088\u3073\u6700\u8fd1\u306e\u52d5\u5411\u3092\u542b\u3080\uff09<\/p>\n<ul>\n<li class=\"toc-level-3\">\n          6.4.1 ServiceNow Inc.<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.2 IBM Corporation<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.3 BMC Software Inc.<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.4 Atlassian Corporation PLC<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.5 Broadcom Inc. (CA Technologies)<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.6 Micro Focus International PLC<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.7 Ivanti Inc.<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.8 Freshworks Inc.<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.9 ASG Technologies Group Inc.<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.10 Axios Systems<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.11 ManageEngine (Zoho Corp.)<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.12 SolarWinds Corp.<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.13 EasyVista SA<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.14 USU Software AG<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.15 SysAid Technologies Ltd.<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.16 Cherwell (Ivanti)<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.17 TOPdesk BV<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.18 Hornbill Service Management Ltd.<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.19 SymphonyAI Summit<\/p>\n<\/li>\n<li class=\"toc-level-3\">\n          6.4.20 4me Inc.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-6\">\n    7. \u5e02\u5834\u6a5f\u4f1a\u3068\u5c06\u6765\u5c55\u671b<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u60c5\u5831\u6280\u8853\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff08ITSM\uff09\u5e02\u5834\u898f\u6a21\u3001\u30c8\u30ec\u30f3\u30c9\u3001\u63a8\u9032\u8981\u56e0\u3001\u304a\u3088\u3073\u6a5f\u4f1a\uff082025\u5e74\uff5e2030\u5e74\uff09\u306b\u95a2\u3059\u308b\u672c\u30ec\u30dd\u30fc\u30c8\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u5e02\u5834\u306e\u5305\u62ec\u7684\u306a\u5206\u6790\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u5e02\u5834\u306f\u3001\u5c55\u958b\u30e2\u30c7\u30eb\uff08\u30af\u30e9\u30a6\u30c9\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\uff09\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\uff08\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u304a\u3088\u3073\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001\u69cb\u6210\u304a\u3088\u3073\u8cc7\u7523\u7ba1\u7406\u306a\u3069\uff09\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u7523\u696d\uff08BFSI\u3001\u88fd\u9020\u3001IT\u304a\u3088\u3073\u901a\u4fe1\u306a\u3069\uff09\u3001\u4f01\u696d\u898f\u6a21\uff08\u5927\u4f01\u696d\u3001\u4e2d\u5c0f\u4f01\u696d\uff09\u3001\u30b5\u30fc\u30d3\u30b9\u30bf\u30a4\u30d7\uff08\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u30b5\u30fc\u30d3\u30b9\uff09\u3001\u304a\u3088\u3073\u5730\u57df\u5225\u306b\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3055\u308c\u3066\u304a\u308a\u3001\u5e02\u5834\u4e88\u6e2c\u306f\u7c73\u30c9\u30eb\u5efa\u3066\u3067\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5e02\u5834\u6982\u8981<br \/>\nITSM\u5e02\u5834\u306f\u30012025\u5e74\u306b128.4\u5104\u7c73\u30c9\u30eb\u3068\u8a55\u4fa1\u3055\u308c\u30012030\u5e74\u306b\u306f278.1\u5104\u7c73\u30c9\u30eb\u306b\u6210\u9577\u3057\u3001\u4e88\u6e2c\u671f\u9593\uff082025\u5e74\uff5e2030\u5e74\uff09\u306b\u304a\u3044\u3066\u5e74\u5e73\u5747\u6210\u9577\u7387\uff08CAGR\uff0916.72%\u3092\u8a18\u9332\u3059\u308b\u3068\u898b\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u5730\u57df\u5225\u3067\u306f\u3001\u5317\u7c73\u304c\u6700\u5927\u306e\u5e02\u5834\u3067\u3042\u308a\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u304c\u6700\u3082\u6025\u901f\u306b\u6210\u9577\u3059\u308b\u5e02\u5834\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u5e02\u5834\u306e\u96c6\u4e2d\u5ea6\u306f\u4e2d\u7a0b\u5ea6\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u5e02\u5834\u306e\u6210\u9577\u306f\u3001\u4e3b\u306b\u4ee5\u4e0b\u306e3\u3064\u306e\u8981\u56e0\u306b\u3088\u3063\u3066\u52a0\u901f\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u7b2c\u4e00\u306b\u3001AI\u99c6\u52d5\u578b\u81ea\u52d5\u5316\u306e\u4f01\u696d\u306b\u304a\u3051\u308b\u6025\u901f\u306a\u63a1\u7528\u3002\u7b2c\u4e8c\u306b\u3001\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3078\u306e\u79fb\u884c\u3002\u7b2c\u4e09\u306b\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u304a\u3088\u3073\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u5168\u4f53\u3067\u306e\u7d71\u5408\u7ba1\u7406\u306e\u5fc5\u8981\u6027\u3067\u3059\u3002\u307e\u305f\u3001\u4f01\u696d\u306f\u30b9\u30ad\u30eb\u4e0d\u8db3\u3092\u88dc\u3046\u305f\u3081\u306b\u30ed\u30fc\u30b3\u30fc\u30c9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u3066\u304a\u308a\u3001FinOps\u304a\u3088\u3073GreenOps\u30ec\u30dd\u30fc\u30c8\u306f\u6301\u7d9a\u53ef\u80fd\u6027\u3068\u30b3\u30b9\u30c8\u7ba1\u7406\u306e\u6307\u6a19\u3092IT\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u76f4\u63a5\u7d44\u307f\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30a8\u30c3\u30b8\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u30685G\u306e\u5c0e\u5165\u306f\u3001\u5206\u6563\u578b\u30c7\u30d0\u30a4\u30b9\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30b5\u30dd\u30fc\u30c8\u3092\u5fc5\u8981\u3068\u3059\u308b\u305f\u3081\u3001IT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u5e02\u5834\u306e\u7bc4\u56f2\u3092\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e3b\u8981\u306a\u30ec\u30dd\u30fc\u30c8\u306e\u30dd\u30a4\u30f3\u30c8<br \/>\n*ITSM\u5e02\u5834\u306f\u30012025\u5e74\u306b128.4\u5104\u7c73\u30c9\u30eb\u30012030\u5e74\u306b\u306f278.1\u5104\u7c73\u30c9\u30eb\u306b\u9054\u3057\u3001CAGR 16.72%\u3067\u6210\u9577\u3059\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n*   AI\u99c6\u52d5\u578b\u81ea\u52d5\u5316\u3001\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3078\u306e\u79fb\u884c\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u304a\u3088\u3073\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u3067\u306e\u7d71\u5408\u7ba1\u7406\u304c\u5e02\u5834\u6210\u9577\u306e\u4e3b\u8981\u306a\u63a8\u9032\u8981\u56e0\u3067\u3059\u3002<br \/>\n*   \u5317\u7c73\u304c\u6700\u5927\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u3092\u5360\u3081\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u304c\u6700\u3082\u6025\u901f\u306b\u6210\u9577\u3059\u308b\u5e02\u5834\u3068\u306a\u308b\u898b\u8fbc\u307f\u3067\u3059\u3002<br \/>\n*   \u30ed\u30fc\u30b3\u30fc\u30c9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3001FinOps\u304a\u3088\u3073GreenOps\u30ec\u30dd\u30fc\u30c8\u306e\u7d71\u5408\u3001\u30a8\u30c3\u30b8\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u30685G\u306e\u666e\u53ca\u304c\u5e02\u5834\u306e\u62e1\u5927\u306b\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n*   \u5e02\u5834\u306e\u96c6\u4e2d\u5ea6\u306f\u4e2d\u7a0b\u5ea6\u3067\u3059\u3002<\/p>\n<p>\u4e3b\u8981\u306a\u5e02\u5834\u52d5\u5411<br \/>\nITSM\u5e02\u5834\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u306e\u52a0\u901f\u3068IT\u904b\u7528\u306e\u8907\u96d1\u5316\u306b\u4f34\u3044\u3001\u7d99\u7d9a\u7684\u306a\u9032\u5316\u3092\u9042\u3052\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u3001\u4ee5\u4e0b\u306e\u52d5\u5411\u304c\u6ce8\u76ee\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>1.  AI\u3068\u6a5f\u68b0\u5b66\u7fd2\u306e\u7d71\u5408: ITSM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001\u554f\u984c\u7ba1\u7406\u3001\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u81ea\u52d5\u5316\u3001\u4e88\u6e2c\u5206\u6790\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306e\u5f37\u5316\u306bAI\u3068\u6a5f\u68b0\u5b66\u7fd2\u3092\u6df1\u304f\u7d71\u5408\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001IT\u30c1\u30fc\u30e0\u306e\u52b9\u7387\u304c\u5411\u4e0a\u3057\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u6539\u5584\u3055\u308c\u307e\u3059\u3002<br \/>\n2.  \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306eITSM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u666e\u53ca: \u67d4\u8edf\u6027\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u30b3\u30b9\u30c8\u52b9\u7387\u306e\u9ad8\u3055\u304b\u3089\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u304b\u3089\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306eITSM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u79fb\u884c\u304c\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002SaaS\u30e2\u30c7\u30eb\u306e\u63a1\u7528\u306f\u3001\u7279\u306b\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u9b45\u529b\u7684\u306a\u9078\u629e\u80a2\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<br \/>\n3.  DevOps\u3068ITSM\u306e\u878d\u5408: \u958b\u767a\u3068\u904b\u7528\u306e\u9023\u643a\u3092\u5f37\u5316\u3059\u308bDevOps\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u304c\u5e83\u304c\u308b\u306b\u3064\u308c\u3066\u3001ITSM\u30c4\u30fc\u30eb\u306fDevOps\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u306e\u7d71\u5408\u3092\u6df1\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30c7\u30ea\u30d0\u30ea\u30fc\u30b5\u30a4\u30af\u30eb\u304c\u77ed\u7e2e\u3055\u308c\u3001IT\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<br \/>\n4.  \u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08EX\uff09\u3078\u306e\u7126\u70b9: ITSM\u306f\u3001\u5358\u306a\u308bIT\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u304b\u3089\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u3068\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306e\u6539\u5584\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u62e1\u5145\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u304c\u91cd\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n5.  \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u5f37\u5316: \u30b5\u30a4\u30d0\u30fc\u8105\u5a01\u306e\u5897\u52a0\u3068\u898f\u5236\u8981\u4ef6\u306e\u53b3\u683c\u5316\u306b\u4f34\u3044\u3001ITSM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001\u8106\u5f31\u6027\u7ba1\u7406\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5e02\u5834\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<br \/>\nITSM\u5e02\u5834\u306f\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3001\u5c55\u958b\u30e2\u30fc\u30c9\u3001\u7d44\u7e54\u898f\u6a21\u3001\u696d\u7a2e\u3001\u5730\u57df\u306b\u57fa\u3065\u3044\u3066\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225:<br \/>\n*   \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<br \/>\n*   \u30b5\u30fc\u30d3\u30b9<\/p>\n<p>\u5c55\u958b\u30e2\u30fc\u30c9\u5225:<br \/>\n*   \u30aa\u30f3\u30d7\u30ec\u30df\u30b9<br \/>\n*   \u30af\u30e9\u30a6\u30c9<\/p>\n<p>\u7d44\u7e54\u898f\u6a21\u5225:<br \/>\n*   \u5927\u4f01\u696d<br \/>\n*   \u4e2d\u5c0f\u4f01\u696d<\/p>\n<p>\u696d\u7a2e\u5225:<br \/>\n*   BFSI\uff08\u9280\u884c\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3001\u4fdd\u967a\uff09<br \/>\n*   IT\u304a\u3088\u3073\u901a\u4fe1<br \/>\n*   \u30d8\u30eb\u30b9\u30b1\u30a2\u304a\u3088\u3073\u30e9\u30a4\u30d5\u30b5\u30a4\u30a8\u30f3\u30b9<br \/>\n*   \u5c0f\u58f2\u304a\u3088\u3073\u6d88\u8cbb\u8ca1<br \/>\n*   \u88fd\u9020\u696d<br \/>\n*   \u653f\u5e9c\u304a\u3088\u3073\u516c\u5171\u90e8\u9580<br \/>\n*   \u305d\u306e\u4ed6<\/p>\n<p>\u5730\u57df\u5225:<br \/>\n*   \u5317\u7c73<br \/>\n*   \u30e8\u30fc\u30ed\u30c3\u30d1<br \/>\n*   \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b<br \/>\n*   \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab<br \/>\n*   \u4e2d\u6771\u304a\u3088\u3073\u30a2\u30d5\u30ea\u30ab<\/p>\n<p>\u7af6\u4e89\u74b0\u5883<br \/>\nITSM\u5e02\u5834\u306f\u3001\u78ba\u7acb\u3055\u308c\u305f\u5927\u624b\u30d9\u30f3\u30c0\u30fc\u3068\u9769\u65b0\u7684\u306a\u65b0\u8208\u4f01\u696d\u304c\u5171\u5b58\u3059\u308b\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u74b0\u5883\u3067\u3059\u3002\u4e3b\u8981\u306a\u5e02\u5834\u30d7\u30ec\u30fc\u30e4\u30fc\u306f\u3001\u88fd\u54c1\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u62e1\u5927\u3001\u6280\u8853\u9769\u65b0\u3001\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3001M&#038;A\u3092\u901a\u3058\u3066\u5e02\u5834\u30b7\u30a7\u30a2\u306e\u7372\u5f97\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e3b\u8981\u306a\u5e02\u5834\u30d7\u30ec\u30fc\u30e4\u30fc\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u4f01\u696d\u304c\u542b\u307e\u308c\u307e\u3059\u3002<br \/>\n*   ServiceNow<br \/>\n*   BMC Software<br \/>\n*   Broadcom (CA Technologies)<br \/>\n*   Ivanti<br \/>\n*   Atlassian<br \/>\n*   Freshworks<br \/>\n*   ManageEngine (Zoho Corporation)<br \/>\n*   Cherwell Software (Ivanti\u306b\u8cb7\u53ce)<br \/>\n*   Axios Systems (Freshworks\u306b\u8cb7\u53ce)<br \/>\n*   Micro Focus (OpenText\u306b\u8cb7\u53ce)<\/p>\n<p>\u3053\u308c\u3089\u306e\u4f01\u696d\u306f\u3001AI\/ML\u6a5f\u80fd\u306e\u7d71\u5408\u3001\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u3001DevOps\u3068\u306e\u9023\u643a\u5f37\u5316\u3001\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u6ce8\u529b\u3057\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u3001ServiceNow\u306f\u5e02\u5834\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u306e\u5730\u4f4d\u3092\u78ba\u7acb\u3057\u3066\u304a\u308a\u3001\u5e45\u5e83\u3044ITSM\u304a\u3088\u3073ITOM\uff08IT\u904b\u7528\u7ba1\u7406\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5e02\u5834\u306e\u8ab2\u984c<br \/>\nITSM\u5e02\u5834\u306e\u6210\u9577\u3092\u963b\u5bb3\u3059\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u3044\u304f\u3064\u304b\u306e\u8ab2\u984c\u3082\u5b58\u5728\u3057\u307e\u3059\u3002<br \/>\n1.  \u5c0e\u5165\u3068\u7d71\u5408\u306e\u8907\u96d1\u3055: \u7279\u306b\u5927\u898f\u6a21\u306a\u7d44\u7e54\u3067\u306f\u3001\u65e2\u5b58\u306eIT\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3084\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u306eITSM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d71\u5408\u304c\u8907\u96d1\u3067\u6642\u9593\u306e\u304b\u304b\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n2.  \u30b9\u30ad\u30eb\u4e0d\u8db3: AI\u3001\u6a5f\u68b0\u5b66\u7fd2\u3001\u30af\u30e9\u30a6\u30c9\u6280\u8853\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3067\u304d\u308bITSM\u5c02\u9580\u5bb6\u306e\u4e0d\u8db3\u306f\u3001\u4f01\u696d\u304c\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u4e0a\u3067\u306e\u969c\u58c1\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<br \/>\n3.  \u9ad8\u984d\u306a\u521d\u671f\u6295\u8cc7\u3068\u7dad\u6301\u30b3\u30b9\u30c8: \u7279\u306b\u5305\u62ec\u7684\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baITSM\u30b9\u30a4\u30fc\u30c8\u306e\u5834\u5408\u3001\u521d\u671f\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u8cbb\u7528\u3084\u5c0e\u5165\u8cbb\u7528\u3001\u7d99\u7d9a\u7684\u306a\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u8cbb\u7528\u304c\u9ad8\u984d\u306b\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n4.  \u30c7\u30fc\u30bf\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u61f8\u5ff5: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306eITSM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u666e\u53ca\u306b\u4f34\u3044\u3001\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044IT\u904b\u7528\u30c7\u30fc\u30bf\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u4fdd\u8b77\u306b\u95a2\u3059\u308b\u61f8\u5ff5\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u7d50\u8ad6<br \/>\nITSM\u5e02\u5834\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u306e\u63a8\u9032\u3001\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u666e\u53ca\u3001AI\u3068\u81ea\u52d5\u5316\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u4eca\u5f8c\u3082\u529b\u5f37\u3044\u6210\u9577\u3092\u7d9a\u3051\u308b\u3068\u4e88\u6e2c\u3055\u308c\u307e\u3059\u3002\u4f01\u696d\u304cIT\u904b\u7528\u306e\u52b9\u7387\u5316\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u4e2d\u3067\u3001ITSM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6226\u7565\u7684\u306a\u91cd\u8981\u6027\u306f\u307e\u3059\u307e\u3059\u9ad8\u307e\u308b\u3067\u3057\u3087\u3046\u3002\u5e02\u5834\u30d7\u30ec\u30fc\u30e4\u30fc\u306f\u3001\u3053\u308c\u3089\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u3001\u9769\u65b0\u7684\u306a\u6a5f\u80fd\u3068\u7d71\u5408\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08ITSM\uff09\u5e02\u5834\u30ec\u30dd\u30fc\u30c8\u6982\u8981<\/p>\n<p>\u672c\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u60c5\u5831\u6280\u8853\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08ITSM\uff09\u5e02\u5834\u306b\u95a2\u3059\u308b\u5305\u62ec\u7684\u306a\u5206\u6790\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002ITSM\u306f\u3001\u4f01\u696d\u304cIT\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u7387\u7684\u306b\u63d0\u4f9b\u3057\u3001IT\u30d7\u30ed\u30bb\u30b9\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u5408\u81f4\u3055\u305b\u308b\u3053\u3068\u3067\u7d44\u7e54\u306e\u6210\u9577\u3092\u652f\u63f4\u3059\u308b\u5b9f\u8df5\u3067\u3059\u3002\u30ec\u30dd\u30fc\u30c8\u306e\u7bc4\u56f2\u306f\u3001\u5c55\u958b\u30e2\u30c7\u30eb\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u7523\u696d\u3001\u304a\u3088\u3073\u5730\u57df\u3054\u3068\u306e\u5e02\u5834\u898f\u6a21\u3068\u4e88\u6e2c\u3092\u7db2\u7f85\u3057\u3066\u3044\u307e\u3059\u3002\u5e02\u5834\u898f\u6a21\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u3001\u304a\u3088\u3073\u95a2\u9023\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u306e\u7d2f\u7a4d\u53ce\u76ca\u306b\u57fa\u3065\u3044\u3066\u304a\u308a\u3001\u5e02\u5834\u306e\u4e3b\u8981\u306a\u30d1\u30e9\u30e1\u30fc\u30bf\u3001\u6210\u9577\u8981\u56e0\u3001\u4e3b\u8981\u30d9\u30f3\u30c0\u30fc\u3092\u8ffd\u8de1\u3057\u3001\u4e88\u6e2c\u671f\u9593\u306b\u304a\u3051\u308b\u5e02\u5834\u63a8\u5b9a\u3068\u6210\u9577\u7387\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001COVID-19\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304c\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u306b\u3064\u3044\u3066\u3082\u5206\u6790\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5e02\u5834\u898f\u6a21\u3068\u6210\u9577\u4e88\u6e2c<br \/>\nITSM\u5e02\u5834\u306f\u30012025\u5e74\u306b\u306f128.4\u5104\u7c73\u30c9\u30eb\u306b\u9054\u3057\u30012030\u5e74\u307e\u3067\u306b\u306f278.1\u5104\u7c73\u30c9\u30eb\u306b\u62e1\u5927\u3059\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u304a\u308a\u3001\u4e88\u6e2c\u671f\u9593\u4e2d\u306e\u5e74\u5e73\u5747\u6210\u9577\u7387\uff08CAGR\uff09\u306f16.72%\u3068\u975e\u5e38\u306b\u9ad8\u3044\u6210\u9577\u304c\u898b\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5e02\u5834\u306e\u63a8\u9032\u8981\u56e0<br \/>\n\u5e02\u5834\u306e\u6210\u9577\u3092\u727d\u5f15\u3059\u308b\u4e3b\u306a\u8981\u56e0\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u3002<br \/>\n1.  \u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6ITSM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u79fb\u884c: \u67d4\u8edf\u6027\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u30b3\u30b9\u30c8\u52b9\u7387\u306e\u5411\u4e0a\u3092\u6c42\u3081\u308b\u4f01\u696d\u304c\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u79fb\u884c\u3092\u52a0\u901f\u3055\u305b\u3066\u3044\u307e\u3059\u3002<br \/>\n2.  AI\u99c6\u52d5\u578b\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u3068AIOps\u306e\u7d71\u5408: \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u3084AIOps\uff08Artificial Intelligence for IT Operations\uff09\u306e\u7d71\u5408\u306b\u3088\u308a\u3001IT\u904b\u7528\u306e\u52b9\u7387\u5316\u3068\u554f\u984c\u89e3\u6c7a\u306e\u8fc5\u901f\u5316\u304c\u56f3\u3089\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n3.  \u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\/\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u306e\u4e00\u5143\u7ba1\u7406: \u8907\u96d1\u5316\u3059\u308b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u304a\u3088\u3073\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u306b\u304a\u3044\u3066\u3001ITSM\u30c4\u30fc\u30eb\u306b\u3088\u308b\u7d71\u5408\u7684\u306a\u7ba1\u7406\u306e\u9700\u8981\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002<br \/>\n4.  \u30ed\u30fc\u30b3\u30fc\u30c9\/\u30ce\u30fc\u30b3\u30fc\u30c9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u5e02\u6c11ITSM\u306e\u5b9f\u73fe: \u5c02\u9580\u7684\u306a\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u77e5\u8b58\u304c\u306a\u304f\u3066\u3082ITSM\u30d7\u30ed\u30bb\u30b9\u3092\u69cb\u7bc9\u30fb\u81ea\u52d5\u5316\u3067\u304d\u308b\u30ed\u30fc\u30b3\u30fc\u30c9\/\u30ce\u30fc\u30b3\u30fc\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3001\u30d3\u30b8\u30cd\u30b9\u90e8\u9580\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b\u300c\u5e02\u6c11ITSM\u300d\u3092\u53ef\u80fd\u306b\u3057\u3001\u5c0e\u5165\u3092\u4fc3\u9032\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n5.  FinOps\u304a\u3088\u3073GreenOps\u30ec\u30dd\u30fc\u30c8\u306eITSM\u3078\u306e\u7d44\u307f\u8fbc\u307f: \u8ca1\u52d9\u904b\u7528\uff08FinOps\uff09\u3068\u74b0\u5883\u914d\u616e\u578b\u904b\u7528\uff08GreenOps\uff09\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u304cITSM\u306b\u7d44\u307f\u8fbc\u307e\u308c\u308b\u3053\u3068\u3067\u3001IT\u30b3\u30b9\u30c8\u306e\u6700\u9069\u5316\u3068\u6301\u7d9a\u53ef\u80fd\u6027\u3078\u306e\u8ca2\u732e\u304c\u91cd\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n6.  \u30a8\u30c3\u30b8\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u304a\u3088\u30735G\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306eITSM\u3078\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0: \u30a8\u30c3\u30b8\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u30845G\u6280\u8853\u306e\u666e\u53ca\u306b\u4f34\u3044\u3001\u3053\u308c\u3089\u306e\u65b0\u3057\u3044\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u904b\u7528\u7ba1\u7406\u304cITSM\u306e\u5bfe\u8c61\u7bc4\u56f2\u306b\u52a0\u308f\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5e02\u5834\u306e\u963b\u5bb3\u8981\u56e0<br \/>\n\u4e00\u65b9\u3067\u3001\u5e02\u5834\u306e\u6210\u9577\u306b\u306f\u3044\u304f\u3064\u304b\u306e\u8ab2\u984c\u3082\u5b58\u5728\u3057\u307e\u3059\u3002<br \/>\n1.  \u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u306e\u79fb\u884c\u306e\u8907\u96d1\u3055\u3068\u9ad8\u3044\u5207\u308a\u66ff\u3048\u30b3\u30b9\u30c8: \u65e2\u5b58\u306e\u30ec\u30ac\u30b7\u30fcITSM\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u306e\u79fb\u884c\u306f\u3001\u6280\u8853\u7684\u30fb\u904b\u7528\u7684\u306b\u8907\u96d1\u3067\u3042\u308a\u3001\u591a\u5927\u306a\u30b3\u30b9\u30c8\u3068\u6642\u9593\u3092\u8981\u3059\u308b\u3053\u3068\u304c\u5c0e\u5165\u306e\u969c\u58c1\u3068\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n2.  \u719f\u7df4\u3057\u305fITSM\u304a\u3088\u3073ITOM\u5c02\u9580\u5bb6\u306e\u4e0d\u8db3: \u9ad8\u5ea6\u306aITSM\u304a\u3088\u3073IT\u904b\u7528\u7ba1\u7406\uff08ITOM\uff09\u30b9\u30ad\u30eb\u3092\u6301\u3064\u5c02\u9580\u5bb6\u306e\u4e0d\u8db3\u306f\u3001\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3068\u904b\u7528\u3092\u56f0\u96e3\u306b\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n3.  \u65b0\u305f\u306aAI\u30ac\u30d0\u30ca\u30f3\u30b9\u304a\u3088\u3073\u30c7\u30fc\u30bf\u30ec\u30b8\u30c7\u30f3\u30b7\u30fc\u898f\u5236\u306e\u51fa\u73fe: AI\u306e\u5229\u7528\u62e1\u5927\u306b\u4f34\u3044\u3001\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u502b\u7406\u306b\u95a2\u3059\u308b\u65b0\u305f\u306a\u898f\u5236\uff08AI\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u30c7\u30fc\u30bf\u30ec\u30b8\u30c7\u30f3\u30b7\u30fc\u306a\u3069\uff09\u304c\u5c0e\u5165\u3055\u308c\u3001ITSM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a2d\u8a08\u3068\u904b\u7528\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u3044\u307e\u3059\u3002<br \/>\n4.  \u30aa\u30d6\u30b6\u30fc\u30d0\u30d3\u30ea\u30c6\u30a3\u30c7\u30fc\u30bf\u30b3\u30b9\u30c8\u306e\u4e0a\u6607\u306b\u3088\u308b\u30c4\u30fc\u30eb\u4e71\u7acb: \u30b7\u30b9\u30c6\u30e0\u306e\u53ef\u8996\u5316\uff08\u30aa\u30d6\u30b6\u30fc\u30d0\u30d3\u30ea\u30c6\u30a3\uff09\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u91cf\u304c\u5897\u52a0\u3057\u3001\u305d\u306e\u7ba1\u7406\u30b3\u30b9\u30c8\u304c\u4e0a\u6607\u3059\u308b\u3053\u3068\u3067\u3001\u8907\u6570\u306e\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u305b\u3056\u308b\u3092\u5f97\u306a\u3044\u300c\u30c4\u30fc\u30eb\u4e71\u7acb\u300d\u306e\u72b6\u614b\u304c\u751f\u3058\u3001\u904b\u7528\u304c\u8907\u96d1\u5316\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e3b\u8981\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u6d1e\u5bdf<br \/>\n*   \u5c55\u958b\u30e2\u30c7\u30eb\u5225: \u30af\u30e9\u30a6\u30c9\u5c55\u958b\u304c\u5e02\u5834\u3092\u727d\u5f15\u3057\u3066\u304a\u308a\u30012024\u5e74\u306b\u306f64.8%\u306e\u6700\u5927\u306e\u30b7\u30a7\u30a2\u3092\u5360\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u30b3\u30b9\u30c8\u52b9\u7387\u3001\u305d\u3057\u3066AI\u6a5f\u80fd\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u304c\u4e3b\u306a\u63a8\u9032\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u5c55\u958b\u3082\u5f15\u304d\u7d9a\u304d\u5b58\u5728\u3057\u307e\u3059\u3002<br \/>\n*   \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5225: \u30b3\u30f3\u30d5\u30a3\u30ae\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30a2\u30bb\u30c3\u30c8\u7ba1\u7406\u304c\u6700\u3082\u6025\u901f\u306b\u6210\u9577\u3057\u3066\u3044\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30bb\u30b0\u30e1\u30f3\u30c8\u3067\u3042\u308a\u30012030\u5e74\u307e\u3067\u306b17.9%\u306eCAGR\u3067\u9032\u5c55\u3059\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u4ed6\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001\u5909\u66f4\u304a\u3088\u3073\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u304a\u3088\u3073\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u7ba1\u7406\u306a\u3069\u304c\u4e3b\u8981\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<br \/>\n*   \u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u7523\u696d\u5225: \u9280\u884c\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3001\u4fdd\u967a\uff08BFSI\uff09\u696d\u754c\u304c\u6700\u5927\u306e\u30b7\u30a7\u30a2\uff0827.2%\uff09\u3092\u5360\u3081\u3066\u304a\u308a\u3001\u4e3b\u306b\u53b3\u683c\u306a\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8981\u4ef6\u3068\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u304c\u80cc\u666f\u306b\u3042\u308a\u307e\u3059\u3002\u88fd\u9020\u696d\u3001\u653f\u5e9c\u304a\u3088\u3073\u6559\u80b2\u3001IT\u304a\u3088\u3073\u901a\u4fe1\u3001\u5c0f\u58f2\u304a\u3088\u3073E\u30b3\u30de\u30fc\u30b9\u3001\u30d8\u30eb\u30b9\u30b1\u30a2\u3001\u65c5\u884c\u304a\u3088\u3073\u30db\u30b9\u30d4\u30bf\u30ea\u30c6\u30a3\u306a\u3069\u3082\u91cd\u8981\u306a\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u7523\u696d\u3067\u3059\u3002<br \/>\n*   \u4f01\u696d\u898f\u6a21\u5225: \u5927\u4f01\u696d\u3068\u4e2d\u5c0f\u4f01\u696d\uff08SME\uff09\u306e\u4e21\u65b9\u304cITSM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6069\u6075\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002<br \/>\n*   \u30b5\u30fc\u30d3\u30b9\u30bf\u30a4\u30d7\u5225: \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff08\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\/\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff09\u3068\u3001\u5c0e\u5165\u3001\u30de\u30cd\u30fc\u30b8\u30c9\u30b5\u30fc\u30d3\u30b9\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306a\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u7af6\u4e89\u74b0\u5883\u3068\u30d9\u30f3\u30c0\u30fc\u6226\u7565<br 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PLC\u3001Ivanti Inc.\u3001Freshworks Inc.\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u5730\u57df\u5225\u5206\u6790<br 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