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レポート概要
| Transparency Market Research社の本調査資料では、世界のコンタクトセンターソリューション市場を広く調査・分析し、序論、仮定・調査手法、エグゼクティブサマリー、市場概要、市場分析・予測、種類別（従来型、デジタル）分析、エンドユーザー別分析、地域別（北米、ヨーロッパ、アジア太平洋、中東・アフリカ、中南米）分析、競争状況など、以下の構成でまとめております。 ・序論 ・仮定・調査手法 ・エグゼクティブサマリー ・市場概要 ・市場分析・予測 ・コンタクトセンターソリューションの世界市場規模：種類別（従来型、デジタル） ・コンタクトセンターソリューションの世界市場規模：エンドユーザー別 ・コンタクトセンターソリューションの世界市場規模：地域別（北米、ヨーロッパ、アジア太平洋、中東・アフリカ、中南米） ・競争状況 |
Contact Center Solution Market – Scope of the Report
A latest study collated and published by Transparency Market Research (TMR) analyzes the historical and present-day scenario of the global contact center solution market to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends that are creating the landscape for the future growth of the contact center solution market to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the contact center solution market is expected to progress during the forecast period, 2020-2030.
The report offers intricate dynamics about the different aspects of the contact center solution market that aids companies operating in the market in making strategic development decisions. TMR’s study elaborates on the significant changes that are highly anticipated to configure the growth of the contact center solution market during the forecast period. It also includes a key indicator assessment to highlight the growth prospects of the contact center solution market, and estimate statistics related to the market progress in terms of value (US$ Mn).
The study covers a detailed segmentation of the contact center solution market, along with country analysis, key information, and a competitive outlook. The report mentions company profiles of key players that are currently dominating the contact center solution market, wherein various developments, expansions, and winning strategies practiced and executed by leading players have been presented in detail.
Key Questions Answered in TMR’s Report on Contact Center Solution Market
The report provides detailed information about the contact center solution market on the basis of comprehensive research on various factors that play a key role in accelerating the growth potential of the market. Information mentioned in the report answers path-breaking questions for companies that are currently functioning in the market and are looking for innovative ways to create a unique benchmark in the contact center solution market, so as to help them make successful strategies and take target-driven decisions.
Which regions will continue to remain the most profitable regional markets for contact center solution market players?
Which factors will induce a change in demand for contact center solution during the assessment period?
How will changing trends impact the contact center solution market?
How will COVID-19 impact the contact center solution market?
How can market players capture low-hanging opportunities in the contact center solution market in developed regions?
Which companies are leading the contact center solution market?
What are the winning strategies of stakeholders in the contact center solution market to upscale their position in this landscape?
What will be the Y-o-Y growth of the contact center solution market between 2020 and 2030?
What are the winning imperatives of market frontrunners in the contact center solution market?
Research Methodology – Contact Center Solution Market
The research methodology adopted by analysts to compile the contact center solution market report is based on detailed primary as well as secondary research. With the help of in-depth insights of the industry-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts of the contact center solution market.
During the primary research phase, analysts interviewed industry stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. On the basis of data obtained through the interviews of genuine resources, analysts have emphasized the changing scenario of the contact center solution market.
For secondary research, analysts scrutinized numerous annual report publications, white papers, industry association publications, and company websites to obtain the necessary understanding of the contact center solution market.
レポート目次1. Preface
1.1. Market Introduction
1.2. Market Segmentation
1.3. Key Research Objectives
2. Assumptions and Research Methodology
2.1. Research Methodology
2.1.1. List of Primary and Secondary Sources
2.2. Key Assumptions for Data Modelling
3. Executive Summary – Global Contact Center Solution Market
4. Market Overview
4.1. Market Definition
4.2. Market Factor Analysis
4.2.1. Forecast Factors
4.2.2. Ecosystem/ Value Chain Analysis
4.2.3. Market Dynamics (Growth Influencers)
4.2.3.1. Drivers
4.2.3.2. Restraints
4.2.3.3. Opportunities
4.2.3.4. Impact Analysis of Drivers and Restraints
4.3. COVID-19 Impact Analysis
4.3.1. Impact of COVID-19 on Contact Center Solution
4.3.2. End-user Sentiment Analysis: Comparative Analysis on Spending
4.3.2.1. Increase in Spending
4.3.2.2. Decrease in Spending
4.3.3. End-user Sentiment Analysis: Comparative Analysis on Spending
4.3.4. Short Term and Long Term Impact on the Market
4.4. Strategy Adopted by Contact Center Solution Providers
4.5. Adoption Analysis of Artificial Intelligence in Contact Centers
4.6. Customer Perception Analysis for Interaction with Contact Centers
4.7. Case Study:-Adoption of RPA in Banking Industry
4.8. Major Investment by BPO Companies
4.9. Adoption (%) Analysis of Digital Solution
4.10. Investment by Contact Center Companies related to Customer Experience in Technology
4.11. Challenges faced by Contact Center Companies in Implementing Strategic Investments
4.12. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ Latin America)
4.12.1. By Type
4.12.2. By End-user
4.13. Mergers & Acquisitions, Expansions
5. Global Contact Center Solution Market Analysis and Forecast
5.1. Market Revenue Analysis (US$ Mn), 2015-2030
5.1.1. Historic Growth Trends, 2015-2019
5.1.2. Forecast Trends, 2020-2030
6. Global Contact Center Solution Market Analysis, by Type
6.1. Overview
6.2. Key Segment Analysis
6.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Type, 2018 – 2030
6.3.1. Traditional
6.3.2. Digital
7. Global Contact Center Solution Market Analysis, by End-user
7.1. Overview
7.2. Key Segment Analysis
7.3. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, 2018 – 2030
7.3.1. BFSI
7.3.2. Retail
7.3.3. Government
7.3.4. Healthcare
7.3.5. Manufacturing
7.3.6. Media and Entertainment
7.3.7. IT & Telecom
7.3.8. Travel & Hospitality
7.3.9. Others (Utilities, Education)
8. Global Contact Center Solution Market Analysis and Forecast, by Region
8.1. Key Findings
8.2. Contact Center Solution Market Size (US$ Mn) Forecast, by Region, 2018 – 2030
8.2.1. North America
8.2.2. Europe
8.2.3. Asia Pacific
8.2.4. Middle East & Africa
8.2.5. Latin America
9. North America Contact Center Solution Market Analysis
9.1. Regional Outlook
9.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)
9.2.1. By Type
9.2.2. By End-user
9.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030
9.3.1. U.S.
9.3.2. Canada
9.3.3. Rest of North America
9.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030
9.4.1. U.S.
9.4.2. Canada
9.4.3. Rest of North America
10. Europe Contact Center Solution Market Analysis
10.1. Regional Outlook
10.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)
10.2.1. By Type
10.2.2. By End-user
10.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030
10.3.1. Spain
10.3.2. Portugal
10.3.3. Italy
10.3.4. Germany
10.3.5. France
10.3.6. Rest of Europe
10.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030
10.4.1. Spain
10.4.2. Portugal
10.4.3. Italy
10.4.4. Germany
10.4.5. France
10.4.6. Rest of Europe
11. Asia Pacific Contact Center Solution Market Analysis
11.1. Regional Outlook
11.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)
11.2.1. By Type
11.2.2. By End-user
11.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030
11.3.1. China
11.3.2. Japan
11.3.3. India
11.3.4. ASEAN
11.3.5. Rest of Asia Pacific
11.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030
11.4.1. China
11.4.2. Japan
11.4.3. India
11.4.4. ASEAN
11.4.5. Rest of Asia Pacific
12. Middle East & Africa Contact Center Solution Market Analysis
12.1. Regional Outlook
12.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)
12.2.1. By Type
12.2.2. By End-user
12.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030
12.3.1. United Arab Emirates
12.3.2. South Africa
12.3.3. Rest of MEA
12.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030
12.4.1. United Arab Emirates
12.4.2. South Africa
12.4.3. Rest of MEA
13. Latin America Contact Center Solution Market Analysis
13.1. Regional Outlook
13.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)
13.2.1. By Type
13.2.2. By End-user
13.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030
13.3.1. Colombia
13.3.2. Peru
13.3.3. Mexico
13.3.4. Argentina
13.3.5. Brazil
13.3.6. Chile
13.3.7. Rest of Latin America
13.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030
13.4.1. Colombia
13.4.2. Peru
13.4.3. Mexico
13.4.4. Argentina
13.4.5. Brazil
13.4.6. Chile
13.4.7. Rest of Latin America
14. Competition Landscape
14.1. Market Competition Matrix, by Leading Players
14.2. Market Revenue Share Analysis (%), by Leading Players (2019)
15. Company Profiles
15.1. 8×8, Inc.
15.1.1. Business Overview
15.1.2. Product Portfolio
15.1.3. Geographical Footprint
15.1.4. Revenue and Strategy
15.2. Alcatel-Lucent International
15.2.1. Business Overview
15.2.2. Product Portfolio
15.2.3. Geographical Footprint
15.2.4. Revenue and Strategy
15.3. Avaya, Inc.
15.3.1. Business Overview
15.3.2. Product Portfolio
15.3.3. Geographical Footprint
15.3.4. Revenue and Strategy
15.4. Cisco Systems, Inc.
15.4.1. Business Overview
15.4.2. Product Portfolio
15.4.3. Geographical Footprint
15.4.4. Revenue and Strategy
15.5. Five9, Inc.
15.5.1. Business Overview
15.5.2. Product Portfolio
15.5.3. Geographical Footprint
15.5.4. Revenue and Strategy
15.6. Huawei Technologies Co., Ltd.
15.6.1. Business Overview
15.6.2. Product Portfolio
15.6.3. Geographical Footprint
15.6.4. Revenue and Strategy
15.7. IBM Corporation
15.7.1. Business Overview
15.7.2. Product Portfolio
15.7.3. Geographical Footprint
15.7.4. Revenue and Strategy
15.8. Mitel Networks Corp.
15.8.1. Business Overview
15.8.2. Product Portfolio
15.8.3. Geographical Footprint
15.8.4. Revenue and Strategy
15.9. NICE Ltd.
15.9.1. Business Overview
15.9.2. Product Portfolio
15.9.3. Geographical Footprint
15.9.4. Revenue and Strategy
15.10. Oracle Corporation
15.10.1. Business Overview
15.10.2. Product Portfolio
15.10.3. Geographical Footprint
15.10.4. Revenue and Strategy
15.11. Salesforce.com, Inc.
15.11.1. Business Overview
15.11.2. Product Portfolio
15.11.3. Geographical Footprint
15.11.4. Revenue and Strategy
15.12. SAP SE
15.12.1. Business Overview
15.12.2. Product Portfolio
15.12.3. Geographical Footprint
15.12.4. Revenue and Strategy
15.13. West Corporation
15.13.1. Business Overview
15.13.2. Product Portfolio
15.13.3. Geographical Footprint
15.13.4. Revenue and Strategy
15.14. Zendesk Inc.
15.14.1. Business Overview
15.14.2. Product Portfolio
15.14.3. Geographical Footprint
15.14.4. Revenue and Strategy
15.15. ZTE Corporation
15.15.1. Business Overview
15.15.2. Product Portfolio
15.15.3. Geographical Footprint
15.15.4. Revenue and Strategy
16. Key Takeaways
Table 1:Acronyms Used in Contact Center Solution Market
Table 2:Forecast Factors: Relevance and Impact
Table 3:Impact Analysis of Drivers & Restraint
Table 4:Mergers & Acquisitions, Expansions
Table 5:Global Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
Table 6:Global Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 7:Global Contact Center Solution Market Value (US$ Mn) Forecast, by Region, 2018 - 2030
Table 8:North America Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
Table 9:North America Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 10:North America Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
Table 11:U.S. Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 12:The U.S. Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 13:Canada Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 14:Canada Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 15:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
Table 16:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 17:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
Table 18:Spain Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 19:Spain Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 20:Portugal Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 21:Portugal Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 22:Italy Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 23:Italy Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 24:Germany Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 25:Germany Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 26:France Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 27:France Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 28:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
Table 29:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 30:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
Table 31:China Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 32:China Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 33:Japan Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 34:Japan Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 35:India Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 36:India Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 37:ASEAN Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 38:ASEAN Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 39:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
Table 40:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 41:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
Table 42:United Arab Emirates Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 43:UAE Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 44:South Africa Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 45:South Africa Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 46:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
Table 47:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 48:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
Table 49:Colombia Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 50:Colombia Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 51:Peru Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 52:Peru Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 53:Mexico Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 54:Mexico Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 55:Argentina Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 56:Argentina Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 57:Brazil Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 58:Brazil Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
Table 59:Chile Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
Table 60:Chile Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term