▶ 調査レポート

クラウドベースコンタクトセンターの世界市場2021年-2031年:コンポーネント別(ソリューション、サービス)、展開別、企業規模別、産業別

• 英文タイトル:Cloud-based Contact Center Market (Component: Solution and Services; Deployment: Public Cloud, Private Cloud, and Hybrid; Enterprise Size: Small & Medium Enterprises and Large Enterprises; and Industry: BFSI, Retail, Government, Healthcare, Manufacturing, Media & Entertainment, Telecommunication & IT, Travel & Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031

Transparency Market Researchが調査・発行した産業分析レポートです。クラウドベースコンタクトセンターの世界市場2021年-2031年:コンポーネント別(ソリューション、サービス)、展開別、企業規模別、産業別 / Cloud-based Contact Center Market (Component: Solution and Services; Deployment: Public Cloud, Private Cloud, and Hybrid; Enterprise Size: Small & Medium Enterprises and Large Enterprises; and Industry: BFSI, Retail, Government, Healthcare, Manufacturing, Media & Entertainment, Telecommunication & IT, Travel & Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031 / MRC2109A019資料のイメージです。• レポートコード:MRC2109A019
• 出版社/出版日:Transparency Market Research / 2021年7月5日
• レポート形態:英文、PDF、361ページ
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レポート概要
Transparency Market Research社の本調査レポートは、クラウドベースコンタクトセンターの世界市場について調査し、序論、仮定/調査手法、エグゼクティブサマリー、市場概要、市場分析/予測、コンポーネント別(ソリューション、サービス)分析、展開別分析、企業規模別分析、産業別分析、地域別(北米、ヨーロッパ、アジア太平洋、中東・アフリカ、南米)分析、競争状況、企業情報などを掲載しております。
・序論
・仮定/調査手法
・エグゼクティブサマリー
・市場概要
・市場分析/予測
・クラウドベースコンタクトセンターの世界市場規模:コンポーネント別(ソリューション、サービス)
・クラウドベースコンタクトセンターの世界市場規模:展開別
・クラウドベースコンタクトセンターの世界市場規模:企業規模別
・クラウドベースコンタクトセンターの世界市場規模:産業別
・クラウドベースコンタクトセンターの世界市場規模:地域別(北米、ヨーロッパ、アジア太平洋、中東・アフリカ、南米)
・競争状況
・企業情報

Cloud-based Contact Center Market – Scope of Report
A latest study collated and published by Transparency Market Research (TMR) analyzes the historical and present-day scenario of the global cloud-based contact center market, to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends that are creating the landscape for the future growth of the cloud-based contact center market to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the cloud-based contact center market is expected to progress during the forecast period of 2021-2031.

The report offers intricate dynamics about the different aspects of the cloud-based contact center market that aids companies operating in the market in making strategic development decisions. TMR’s study elaborates on the significant changes that are highly anticipated to configure the growth of the cloud-based contact center market during the forecast period. It also includes a key indicator assessment to highlight the growth prospects of the cloud-based contact center market, and estimates statistics related to the market progress in terms of value (US$ Mn).

The study covers a detailed segmentation of the cloud-based contact center market, along with country analysis, key information, and a competitive outlook. The report mentions the company profiles of key players that are currently dominating the cloud-based contact center market, wherein various development, expansion, and winning strategies practiced and executed by leading players have been presented in detail.

Key Questions Answered in TMR’s Report on Cloud-based Contact Center Market
The report provides detailed information about the cloud-based contact center market on the basis of comprehensive research on various factors that play a key role in accelerating the growth potential of the market. Information mentioned in the report answers path-breaking questions for companies that are currently functioning in the market and are looking for innovative ways to create a unique benchmark in the cloud-based contact center market, so as to help them make successful strategies and take target-driven decisions.

Which regions will continue to remain the most profitable regional markets for cloud-based contact center market players?
Which factors will induce a change in demand for cloud-based contact centers during the assessment period?
How will changing trends impact the cloud-based contact center market?
How will COVID-19 impact the cloud-based contact center market?
How can market players capture low-hanging opportunities in the cloud-based contact center market in developed regions?
Which companies are leading the cloud-based contact center market?
What are the winning strategies of stakeholders in the cloud-based contact center market to upscale their position in this landscape?
What will be the Y-o-Y growth of the cloud-based contact center market between 2021 and 2031?
What are the winning imperatives of market frontrunners in the cloud-based contact center market?
Research Methodology – Cloud-based Contact Center Market
The research methodology adopted by analysts to compile the cloud-based contact center market report is based on detailed primary as well as secondary research. With the help of in-depth insights of the industry-affiliated information that is obtained and legitimated by market-admissible sources, analysts have offered riveting observations and authentic forecasts of the cloud-based contact center market.

During the primary research phase, analysts interviewed industry stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. On the basis of data obtained through the interviews of genuine sources, analysts have emphasized the changing scenario of the cloud-based contact center market.

For secondary research, analysts scrutinized numerous annual report publications, white papers, industry association publications, and company websites to obtain the necessary understanding of the cloud-based contact center market.

レポート目次

1. Preface
1.1. Market Introduction
1.2. Market Segmentation
1.3. Key Research Objectives
2. Assumptions and Research Methodology
2.1. Research Methodology
2.1.1. List of Primary and Secondary Sources
2.2. Key Assumptions for Data Modelling
3. Executive Summary – Global Cloud-based Contact Center Market
4. Market Overview
4.1. Market Definition
4.2. Technology/ Product Roadmap
4.3. Market Factor Analysis
4.3.1. Forecast Factors
4.3.2. Ecosystem/ Value Chain Analysis
4.3.3. Market Dynamics (Growth Influencers)
4.3.3.1. Drivers
4.3.3.2. Restraints
4.3.3.3. Opportunities
4.3.3.4. Impact Analysis of Drivers and Restraints
4.4. COVID-19 Impact Analysis
4.4.1. Impact of COVID-19 on the Cloud-based Contact Center Market
4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending
4.4.2.1. Increase in Spending
4.4.2.2. Decrease in Spending
4.4.3. Short Term and Long Term Impact on the Market
4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)
4.5.1. By Component
4.5.2. By Deployment
4.5.3. By Enterprise Size
4.5.4. By Industry
4.6. Competitive Scenario
4.6.1. List of Emerging, Prominent and Leading Players
4.6.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, Etc.
5. Global Cloud-based Contact Center Market Analysis and Forecast
5.1. Market Revenue Analysis (US$ Mn), 2016-2031
5.1.1. Historic Growth Trends, 2016-2020
5.1.2. Forecast Trends, 2021-2031
5.2. Pricing Model Analysis/ Price Trend Analysis
6. Global Cloud-based Contact Center Market Analysis, by Component
6.1. Overview and Definitions
6.2. Key Segment Analysis
6.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Component, 2018 – 2031
6.3.1. Solution
6.3.1.1. Automatic Call Distribution (ACD)
6.3.1.2. Interactive Voice Response
6.3.1.3. Computer Telephony Integration (CTI)
6.3.1.4. Real-Time Decision Making
6.3.1.5. Workforce Optimization
6.3.1.6. Others (Call Routing, Predictive Dialer)
6.3.2. Services
6.3.2.1. Integration & Implementation
6.3.2.2. Consulting & Training
6.3.2.3. Support & Maintenance
7. Global Cloud-based Contact Center Market Analysis, by Deployment
7.1. Overview and Definitions
7.2. Key Segment Analysis
7.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Deployment, 2018 – 2031
7.3.1. Public Cloud
7.3.2. Private Cloud
7.3.3. Hybrid
8. Global Cloud-based Contact Center Market Analysis, by Enterprise Size
8.1. Overview and Definitions
8.2. Key Segment Analysis
8.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031
8.3.1. Small & Medium Enterprises
8.3.2. Large Enterprises
9. Global Cloud-based Contact Center Market Analysis, by Industry
9.1. Key Segment Analysis
9.2. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Industry, 2018 – 2031
9.2.1. BFSI
9.2.2. Retail
9.2.3. Government
9.2.4. Healthcare
9.2.5. Manufacturing
9.2.6. Media and Entertainment
9.2.7. Telecommunication and IT
9.2.8. Travel & Hospitality
9.2.9. Others (Utilities and Education)
10. Global Cloud-based Contact Center Market Analysis and Forecast, by Region
10.1. Key Findings
10.2. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Region, 2018 – 2031
10.2.1. North America
10.2.2. Europe
10.2.3. Asia Pacific
10.2.4. Middle East & Africa
10.2.5. South America
11. North America Cloud-based Contact Center Market Analysis
11.1. Regional Outlook
11.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 – 2031)
11.2.1. By Component
11.2.2. By Deployment
11.2.3. By Enterprise Size
11.2.4. By Industry
11.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country, 2018 – 2031
11.3.1. U.S.
11.3.2. Canada
11.3.3. Mexico
12. Europe Cloud-based Contact Center Market Analysis and Forecast
12.1. Regional Outlook
12.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 – 2031)
12.2.1. By Component
12.2.2. By Deployment
12.2.3. By Enterprise Size
12.2.4. By Industry
12.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2031
12.3.1. Germany
12.3.2. U.K.
12.3.3. France
12.3.4. Spain
12.3.5. Italy
12.3.6. Rest of Europe
13. APAC Cloud-based Contact Center Market Analysis and Forecast
13.1. Regional Outlook
13.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 – 2031)
13.2.1. By Component
13.2.2. By Deployment
13.2.3. By Enterprise Size
13.2.4. By Industry
13.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country & Sub-region , 2018 – 2031
13.3.1. China
13.3.2. India
13.3.3. Japan
13.3.4. ASEAN
13.3.5. Rest of Asia Pacific
14. Middle East & Africa (MEA) Cloud-based Contact Center Market Analysis and Forecast
14.1. Regional Outlook
14.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 – 2031)
14.2.1. By Component
14.2.2. By Deployment
14.2.3. By Enterprise Size
14.2.4. By Industry
14.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2031
14.3.1. Saudi Arabia
14.3.2. The United Arab Emirates
14.3.3. South Africa
14.3.4. Rest of Middle East & Africa (MEA)
15. South America Cloud-based Contact Center Market Analysis and Forecast
15.1. Regional Outlook
15.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 – 2031)
15.2.1. By Component
15.2.2. By Deployment
15.2.3. By Enterprise Size
15.2.4. By Industry
15.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2031
15.3.1. Brazil
15.3.2. Argentina
15.3.3. Rest of South America
16. Competition Landscape
16.1. Market Competition Matrix, by Leading Players
16.2. Market Revenue Share Analysis (%), by Leading Players (2020)
17. Company Profiles
17.1. 8×8, Inc.
17.1.1. Business Overview
17.1.2. Product Portfolio
17.1.3. Geographical Footprint
17.1.4. Revenue and Strategy
17.2. Aspect Software, Inc.
17.2.1. Business Overview
17.2.2. Product Portfolio
17.2.3. Geographical Footprint
17.2.4. Revenue and Strategy
17.3. Avaya, Inc.
17.3.1. Business Overview
17.3.2. Product Portfolio
17.3.3. Geographical Footprint
17.3.4. Revenue and Strategy
17.4. AVOXI, Inc.
17.4.1. Business Overview
17.4.2. Product Portfolio
17.4.3. Geographical Footprint
17.4.4. Revenue and Strategy
17.5. Cisco Systems, Inc.
17.5.1. Business Overview
17.5.2. Product Portfolio
17.5.3. Geographical Footprint
17.5.4. Revenue and Strategy
17.6. Five9, Inc.
17.6.1. Business Overview
17.6.2. Product Portfolio
17.6.3. Geographical Footprint
17.6.4. Revenue and Strategy
17.7. Genesys Telecommunications Laboratories, Inc.
17.7.1. Business Overview
17.7.2. Product Portfolio
17.7.3. Geographical Footprint
17.7.4. Revenue and Strategy
17.8. MicroCorp, Inc.
17.8.1. Business Overview
17.8.2. Product Portfolio
17.8.3. Geographical Footprint
17.8.4. Revenue and Strategy
17.9. Mitel Networks Corporation
17.9.1. Business Overview
17.9.2. Product Portfolio
17.9.3. Geographical Footprint
17.9.4. Revenue and Strategy
17.10. NICE Ltd.
17.10.1. Business Overview
17.10.2. Product Portfolio
17.10.3. Geographical Footprint
17.10.4. Revenue and Strategy
17.11. Oracle Corporation
17.11.1. Business Overview
17.11.2. Product Portfolio
17.11.3. Geographical Footprint
17.11.4. Revenue and Strategy
17.12. Orange Business Services
17.12.1. Business Overview
17.12.2. Product Portfolio
17.12.3. Geographical Footprint
17.12.4. Revenue and Strategy
17.13. Ozonetel Communications Pvt. Ltd.
17.13.1. Business Overview
17.13.2. Product Portfolio
17.13.3. Geographical Footprint
17.13.4. Revenue and Strategy
17.14. Serenova, LLC
17.14.1. Business Overview
17.14.2. Product Portfolio
17.14.3. Geographical Footprint
17.14.4. Revenue and Strategy
17.15. Talkdesk, Inc.
17.15.1. Business Overview
17.15.2. Product Portfolio
17.15.3. Geographical Footprint
17.15.4. Revenue and Strategy
17.16. Telax Voice Solutions, Inc.
17.16.1. Business Overview
17.16.2. Product Portfolio
17.16.3. Geographical Footprint
17.16.4. Revenue and Strategy
17.17. Twilio, Inc.
17.17.1. Business Overview
17.17.2. Product Portfolio
17.17.3. Geographical Footprint
17.17.4. Revenue and Strategy
17.18. Vonage Holdings Corp.
17.18.1. Business Overview
17.18.2. Product Portfolio
17.18.3. Geographical Footprint
17.18.4. Revenue and Strategy
17.19. West Corporation
17.19.1. Business Overview
17.19.2. Product Portfolio
17.19.3. Geographical Footprint
17.19.4. Revenue and Strategy
17.20. Vocalcom S.A.
17.20.1. Business Overview
17.20.2. Product Portfolio
17.20.3. Geographical Footprint
17.20.4. Revenue and Strategy
18. Key Takeaways

List of Tables

Table 1: Acronyms Used in Cloud-based Contact Center Market

Table 2: North America Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 - 2031 (US$ Mn)

Table 3: Europe Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 - 2031 (US$ Mn)

Table 4: Asia Pacific Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 - 2031 (US$ Mn)

Table 5: Middle East & Africa Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 and 2031 (US$ Mn)

Table 6: South America Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 - 2031 (US$ Mn)

Table 7: Forecast Factors: Relevance and Impact

Table 8: Mergers & Acquisitions, Expansions (1/3)

Table 9: Mergers & Acquisitions, Expansions (2/3)

Table 10: Mergers & Acquisitions, Expansions (3/3)

Table 11: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 12: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

Table 13: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

Table 14: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 15: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 16: Global Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

Table 17: Global Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Region, 2018 - 2031

Table 18: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 19: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

Table 20: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

Table 21: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 22: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 23: North America Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

Table 24: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 25: U.S. Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 26: Canada Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 27: Mexico Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 28: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 29: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

Table 30: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

Table 31: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 32: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 33: Europe Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

Table 34: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 35: Germany Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 36: U.K. Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 37: France Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 38: Spain Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 39: Italy Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 40: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 41: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

Table 42: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

Table 43: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 44: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 45: Asia Pacific Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

Table 46: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 47: China Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 48: India Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 49: Japan Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 50: ASEAN Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 51: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 52: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

Table 53: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

Table 54: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 55: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 56: Middle East & Africa Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

Table 57: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 58: Saudi Arabia Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 59: The United Arab Emirates Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 60: South Africa Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 61: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 62: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

Table 63: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

Table 64: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 65: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 66: South America Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

Table 67: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 68: Brazil Emirates Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

Table 69: Argentina Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term