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レポート概要
| 本資料は、アウトバウンドテレマーケティングの世界市場について調べ、アウトバウンドテレマーケティングの世界規模、市場動向、市場環境、用途別分析、種類別分析、アメリカ市場規模、ヨーロッパ市場規模、アジア市場規模、日本市場規模、中国市場規模、関連企業情報などをまとめた調査レポートです。 ・序文・調査範囲・調査手法 ・エグゼクティブサマリー ・アウトバウンドテレマーケティングの世界市場動向 ・アウトバウンドテレマーケティングの世界市場環境 ・アウトバウンドテレマーケティングの世界市場規模 ・アウトバウンドテレマーケティングの世界市場規模：用途別 ・アウトバウンドテレマーケティングの世界市場規模：種類別 ・アウトバウンドテレマーケティングの世界市場：地域別市場規模・分析 ・アウトバウンドテレマーケティングの北米市場規模・予測 ・アウトバウンドテレマーケティングのアメリカ市場規模・予測 ・アウトバウンドテレマーケティングのヨーロッパ市場規模・予測 ・アウトバウンドテレマーケティングのアジア市場規模・予測 ・アウトバウンドテレマーケティングの日本市場規模・予測 ・アウトバウンドテレマーケティングの中国市場規模・予測 ・アウトバウンドテレマーケティングのインド市場規模・予測 ・アウトバウンドテレマーケティングの中東市場規模・予測 ・アウトバウンドテレマーケティングのアフリカ市場規模・予測 ・競争状況・関連企業情報 |
Global Outbound Telemarketing Market: Overview
This report on the global outbound telemarketing market provides analysis for the period 2015–2025, wherein 2016 is the base year and the period from 2017 to 2025 is the forecast period. Data for 2015 has been included as historical information. The report covers market dynamics including drivers, restraints opportunities, and trends expected to influence the global outbound telemarketing market growth during the said period. Technologies that are playing a major role in driving the global outbound telemarketing market have also been covered in the study. The study provides a comprehensive analysis on market growth throughout the above forecast period in terms of revenue estimates (in US$ Mn), across different geographies.
Global Outbound Telemarketing Market: Segmentation
The outbound telemarketing market has been segmented on the basis of application and type. Based on application, the market has been further classified into BFSI, consumer goods & retail, consulting (education, job, etc.), IT & Telecom, Government, and others. The others segment comprises of manufacturing, healthcare and life science among others. By type, the outbound telemarketing market is classified into business to business, and business to consumer. Geographically, the report classifies the global outbound telemarketing market into North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and South America; the regions are analyzed in terms of revenue generation. Furthermore, region wise prominent countries covered in the report include the following – U.S, Canada, U.K., Germany, France, China, Japan, India, GCC countries, South Africa and Brazil.
Global Outbound Telemarketing Market: Research Methodology
The report also includes key industrial developments in outbound telemarketing market. Porter Five Forces analysis which identifies bargaining power of supplier, bargaining power of buyer, threat from new entrant, threat from substitute and threat from competition in outbound telemarketing market is also included in the report. Ecosystem analysis which identifies key stake holders in the outbound telemarketing market is also covered in the report.
Segment trends and regional trends have also been added in outbound telemarketing market. The report also covers segment wise comparison matrix, market attractiveness analysis and market positioning of key players for all regions covered in the scope of study.
Comparison matrix includes segment growth matrix, 2017 – 2025 (%), segment revenue contribution, 2017 – 2025 (%), and segment compounded growth matrix (CAGR %). Market attractiveness identifies and compares segments market attractiveness on the basis of CAGR and market share index across North America, Europe, Asia Pacific, Middle East & Africa (MEA), and South America.
Global Outbound Telemarketing Market: Competitive Dynamics
The report also includes competition landscape which include competition matrix, market share analysis of major players in the global outbound telemarketing market based on their 2016 revenues and profiles of major players. Competition matrix benchmarks leading players on the basis of their capabilities and potential to grow. Factors including market position, offerings and R&D focus are attributed to company’s capabilities. Factors including top line growth, market share, segment growth, infrastructure facilities and future outlook are attributed to company’s potential to grow. This section also identifies and includes various recent developments carried out by the leading players of inbound telemarketing in various sectors.
Company profiling includes company overview, major business strategies adopted, SWOT analysis and market revenues for year 2014 to 2016. The global players profiled in the global outbound telemarketing market include TeleTech Holdings, Inc., Atento S.A., Concentrix Corporation, Alorica Inc., Arvato AG, MarketOne International LLP, Teleperformance Group, Inc., and Convergys Corporation. Regional players such as MarketMakers Inc. Ltd and OnBrand24, Inc. have also been added in the report.
The global Outbound Telemarketing market is segmented as below:
Global Outbound Telemarketing Market, By Application
BFSI
Consumer Goods & Retail
Consulting (Education, Job, etc.)
IT & Telecom
Government
Others (Manufacturing, Healthcare, Life Sciences, etc.)
Global Outbound Telemarketing Market, By Type
Business To Business
Business To Consumer
Global Outbound Telemarketing Market, By Geography
North America
The U.S.
Canada
Rest of North America
Europe
U.K.
Germany
France
Rest of Europe
Asia Pacific (APAC)
China
Japan
India
Rest of APAC
Middle East and Africa (MEA)
GCC
South Africa
Rest of MEA
South America
Brazil
Rest of South America
1. Preface
1.1. Market Definition and Scope
1.2. Market Segmentation
1.3. Key Research Objectives
1.4. Research Highlights
2. Assumptions and Research Methodology
3. Executive Summary: Global Outbound Telemarketing Market
4. Market Overview
4.1. Introduction
4.1.1. Product Definition
4.1.2. Industry Evolution / Developments
4.2. Global Outbound Telemarketing Market Overview
4.3. Key Market Indicators
4.4. Market Dynamics
4.4.1. Drivers
4.4.2. Restraints
4.4.3. Opportunity
4.5. Global Outbound Telemarketing Market Analysis and Forecasts, 2017 – 2025
4.5.1. Market Revenue Projections (US$ Mn)
4.6. Porter’s Five Force Analysis
4.7. Eco-system Analysis
4.8. Market Outlook
5. Global Outbound Telemarketing Market Analysis and Forecasts, By Application
5.1. Introduction & Definition
5.2. Key Findings / Developments
5.3. Key Trends
5.4. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
5.4.1. BFSI
5.4.2. Consumer Goods & Retail
5.4.3. Consulting (Education, Job, etc.)
5.4.4. IT & Telecom
5.4.5. Government
5.4.6. Others (Manufacturing, Healthcare, Life Sciences, etc.)
5.5. Market Attractiveness By Application
5.6. Service Type Comparison Matrix
6. Global Outbound Telemarketing Market Analysis and Forecasts, By Type
6.1. Introduction & Definition
6.2. Key Findings / Developments
6.3. Key Trends
6.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
6.4.1. Business To Consumer
6.4.2. Business To Business
6.5. Market Attractiveness By Type
6.6. Type Comparison Matrix
7. Global Outbound Telemarketing Market Analysis and Forecasts, By Region
7.1. Introduction & Definition
7.2. Key Findings
7.3. Outbound Telemarketing Market Analysis Forecast By Region, 2017 – 2025 (US$ Mn)
7.3.1. North America
7.3.2. Europe
7.3.3. Asia Pacific
7.3.4. Middle East and Africa
7.3.5. South America
8. North America Outbound Telemarketing Market Analysis and Forecast
8.1. Key Findings
8.2. Key Trends
8.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
8.3.1. BFSI
8.3.2. Consumer Goods & Retail
8.3.3. Consulting (Education, Job, etc.)
8.3.4. IT & Telecom
8.3.5. Government
8.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.)
8.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
8.4.1. Business To Consumer
8.4.2. Business To Business
8.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
8.5.1. The U.S.
8.5.2. Canada
8.5.3. Rest of North America
8.6. Market Attractiveness Analysis
8.6.1. By Application
8.6.2. By Type
8.6.3. By Country
9. Europe Outbound Telemarketing Market Analysis and Forecast
9.1. Key Findings
9.2. Key Trends
9.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
9.3.1. BFSI
9.3.2. Consumer Goods & Retail
9.3.3. Consulting (Education, Job, etc.)
9.3.4. IT & Telecom
9.3.5. Government
9.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.)
9.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
9.4.1. Business To Consumer
9.4.2. Business To Business
9.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
9.5.1. The U.K.
9.5.2. Germany
9.5.3. France
9.5.4. Rest of Europe
9.6. Market Attractiveness Analysis
9.6.1. By Application
9.6.2. By Type
9.6.3. By Country
10. Asia Pacific Outbound Telemarketing Market Analysis and Forecast
10.1. Key Findings
10.2. Key Trends
10.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
10.3.1. BFSI
10.3.2. Consumer Goods & Retail
10.3.3. Consulting (Education, Job, etc.)
10.3.4. IT & Telecom
10.3.5. Government
10.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.)
10.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
10.4.1. Business To Consumer
10.4.2. Business To Business
10.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
10.5.1. China
10.5.2. Japan
10.5.3. India
10.5.4. Rest of Asia Pacific
10.6. Market Attractiveness Analysis
10.6.1. By Application
10.6.2. By Type
10.6.3. By Country
11. Middle East and Africa Outbound Telemarketing Market Analysis and Forecast
11.1. Key Findings
11.2. Key Trends
11.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
11.3.1. BFSI
11.3.2. Consumer Goods & Retail
11.3.3. Consulting (Education, Job, etc.)
11.3.4. IT & Telecom
11.3.5. Government
11.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.)
11.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
11.4.1. Business To Consumer
11.4.2. Business To Business
11.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
11.5.1. GCC
11.5.2. South Africa
11.5.3. Rest of MEA
11.6. Market Attractiveness Analysis
11.6.1. By Application
11.6.2. By Type
11.6.3. By Country
12. South America Outbound Telemarketing Market Analysis and Forecast
12.1. Key Findings
12.2. Key Trends
12.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
12.3.1. BFSI
12.3.2. Consumer Goods & Retail
12.3.3. Consulting (Education, Job, etc.)
12.3.4. IT & Telecom
12.3.5. Government
12.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.)
12.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
12.4.1. Business To Consumer
12.4.2. Business To Business
12.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
12.5.1. Brazil
12.5.2. Rest of South America
12.6. Market Attractiveness Analysis
12.6.1. By Application
12.6.2. By Type
12.6.3. By Country
13. Competition Landscape
13.1. Market Player – Competition Matrix (By Tier and Size of Companies)
13.2. Market Share Analysis By Company (2016)
13.3. Company Profiles (Details – Overview, Financials, Recent Developments, Strategy)
13.3.1. TeleTech Holdings, Inc.
13.3.1.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.1.2. Company Description
13.3.1.3. SWOT Analysis
13.3.1.4. Strategic Overview
13.3.2. Atento S.A.
13.3.2.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.2.2. Company Description
13.3.2.3. SWOT Analysis
13.3.2.4. Strategic Overview
13.3.3. Concentrix Corporation
13.3.3.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.3.2. Company Description
13.3.3.3. SWOT Analysis
13.3.3.4. Strategic Overview
13.3.4. Alorica Inc.
13.3.4.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.4.3. Company Description
13.3.4.3. SWOT Analysis
13.3.4.4. Strategic Overview
13.3.5. Arvato AG
13.3.5.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.5.2. Company Description
13.3.5.3. SWOT Analysis
13.3.5.4. Strategic Overview
13.3.6. MarketOne International LLP
13.3.6.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.6.2. Company Description
13.3.6.3. SWOT Analysis
13.3.6.4. Strategic Overview
13.3.7. Teleperformance Group, Inc
13.3.7.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.7.2. Company Description
13.3.7.3. SWOT Analysis
13.3.7.4. Strategic Overview
13.3.8. Convergys Corporation
13.3.8.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.8.2. Company Description
13.3.8.3. SWOT Analysis
13.3.8.4. Strategic Overview
13.3.9. MarketMakers Inc. Ltd
13.3.9.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.9.2. Company Description
13.3.9.3. SWOT Analysis
13.3.9.4. Strategic Overview
13.3.10. OnBrand24, Inc.
13.3.10.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
13.3.10.2. Company Description
13.3.10.3. SWOT Analysis
13.3.10.4. Strategic Overview
14. Key Takeaways
List of TablesTable 1: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 2: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, By Type, 2015–2025
Table 3: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, By Region, 2015–2025
Table 4: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 5: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 6: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 7: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 8: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 9: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 10: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 11: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 12: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 13: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 14: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 15: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 16: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 17: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 18: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 19: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 20: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 21: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 22: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 23: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025