▶ 調査レポート

世界のコンタクトセンターソリューション市場2020年-2030年:種類別(従来型、デジタル)、エンドユーザー別

• 英文タイトル:Contact Center Solution Market (Type: Traditional and Digital; and End User: BFSI, Retail, Government, Healthcare, Manufacturing, Media & Entertainment, Telecom, IT, and Others) – Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2020-2030

Transparency Market Researchが調査・発行した産業分析レポートです。世界のコンタクトセンターソリューション市場2020年-2030年:種類別(従来型、デジタル)、エンドユーザー別 / Contact Center Solution Market (Type: Traditional and Digital; and End User: BFSI, Retail, Government, Healthcare, Manufacturing, Media & Entertainment, Telecom, IT, and Others) – Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2020-2030 / MRC21A08資料のイメージです。• レポートコード:MRC21A08
• 出版社/出版日:Transparency Market Research / 2020年11月2日
• レポート形態:英文、PDF、259ページ
• 納品方法:Eメール
• 産業分類:IT・通信
• 販売価格(消費税別)
  Single User¥608,475 (USD5,795)▷ お問い合わせ
  Site Licence (同一拠点内共用可)¥923,475 (USD8,795)▷ お問い合わせ
  Enterprise wide(複数拠点共用可)¥1,238,475 (USD11,795)▷ お問い合わせ
• ご注文方法:お問い合わせフォーム記入又はEメールでご連絡ください。
• お支払方法:銀行振込(納品後、ご請求書送付)
レポート概要
Transparency Market Research社の本調査レポートは、世界のコンタクトセンターソリューション市場について調査し、序論、仮定/調査手法、エグゼクティブサマリー、市場概要、市場分析/予測、種類別(従来型、デジタル)分析、エンドユーザー別分析、地域別(北米、ヨーロッパ、アジア太平洋、中東アフリカ、中南米)分析、競争状況、企業概要などを掲載しています。
・序論
・仮定/調査手法
・エグゼクティブサマリー
・市場概要
・市場分析/予測
・世界のコンタクトセンターソリューション市場規模:種類別(従来型、デジタル)
・世界のコンタクトセンターソリューション市場規模:エンドユーザー別
・世界のコンタクトセンターソリューション市場規模:地域別(北米、ヨーロッパ、アジア太平洋、中東アフリカ、中南米)
・競争状況
・企業概要

Contact Center Solution Market – Scope of the Report
A latest study collated and published by Transparency Market Research (TMR) analyzes the historical and present-day scenario of the global contact center solution market to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends that are creating the landscape for the future growth of the contact center solution market to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the contact center solution market is expected to progress during the forecast period, 2020-2030.

The report offers intricate dynamics about the different aspects of the contact center solution market that aids companies operating in the market in making strategic development decisions. TMR’s study elaborates on the significant changes that are highly anticipated to configure the growth of the contact center solution market during the forecast period. It also includes a key indicator assessment to highlight the growth prospects of the contact center solution market, and estimate statistics related to the market progress in terms of value (US$ Mn).

The study covers a detailed segmentation of the contact center solution market, along with country analysis, key information, and a competitive outlook. The report mentions company profiles of key players that are currently dominating the contact center solution market, wherein various developments, expansions, and winning strategies practiced and executed by leading players have been presented in detail.

Key Questions Answered in TMR’s Report on Contact Center Solution Market
The report provides detailed information about the contact center solution market on the basis of comprehensive research on various factors that play a key role in accelerating the growth potential of the market. Information mentioned in the report answers path-breaking questions for companies that are currently functioning in the market and are looking for innovative ways to create a unique benchmark in the contact center solution market, so as to help them make successful strategies and take target-driven decisions.

Which regions will continue to remain the most profitable regional markets for contact center solution market players?
Which factors will induce a change in demand for contact center solution during the assessment period?
How will changing trends impact the contact center solution market?
How will COVID-19 impact the contact center solution market?
How can market players capture low-hanging opportunities in the contact center solution market in developed regions?
Which companies are leading the contact center solution market?
What are the winning strategies of stakeholders in the contact center solution market to upscale their position in this landscape?
What will be the Y-o-Y growth of the contact center solution market between 2020 and 2030?
What are the winning imperatives of market frontrunners in the contact center solution market?
Research Methodology – Contact Center Solution Market
The research methodology adopted by analysts to compile the contact center solution market report is based on detailed primary as well as secondary research. With the help of in-depth insights of the industry-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts of the contact center solution market.

During the primary research phase, analysts interviewed industry stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. On the basis of data obtained through the interviews of genuine resources, analysts have emphasized the changing scenario of the contact center solution market.

For secondary research, analysts scrutinized numerous annual report publications, white papers, industry association publications, and company websites to obtain the necessary understanding of the contact center solution market.

レポート目次

1. Preface

1.1. Market Introduction

1.2. Market Segmentation

1.3. Key Research Objectives

2. Assumptions and Research Methodology

2.1. Research Methodology

2.1.1. List of Primary and Secondary Sources

2.2. Key Assumptions for Data Modelling

3. Executive Summary – Global Contact Center Solution Market

4. Market Overview

4.1. Market Definition

4.2. Market Factor Analysis

4.2.1. Forecast Factors

4.2.2. Ecosystem/ Value Chain Analysis

4.2.3. Market Dynamics (Growth Influencers)

4.2.3.1. Drivers

4.2.3.2. Restraints

4.2.3.3. Opportunities

4.2.3.4. Impact Analysis of Drivers and Restraints

4.3. COVID-19 Impact Analysis

4.3.1. Impact of COVID-19 on Contact Center Solution

4.3.2. End-user Sentiment Analysis: Comparative Analysis on Spending

4.3.2.1. Increase in Spending

4.3.2.2. Decrease in Spending

4.3.3. End-user Sentiment Analysis: Comparative Analysis on Spending

4.3.4. Short Term and Long Term Impact on the Market

4.4. Strategy Adopted by Contact Center Solution Providers

4.5. Adoption Analysis of Artificial Intelligence in Contact Centers

4.6. Customer Perception Analysis for Interaction with Contact Centers

4.7. Case Study:-Adoption of RPA in Banking Industry

4.8. Major Investment by BPO Companies

4.9. Adoption (%) Analysis of Digital Solution

4.10. Investment by Contact Center Companies related to Customer Experience in Technology

4.11. Challenges faced by Contact Center Companies in Implementing Strategic Investments

4.12. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ Latin America)

4.12.1. By Type

4.12.2. By End-user

4.13. Mergers & Acquisitions, Expansions

5. Global Contact Center Solution Market Analysis and Forecast

5.1. Market Revenue Analysis (US$ Mn), 2015-2030

5.1.1. Historic Growth Trends, 2015-2019

5.1.2. Forecast Trends, 2020-2030

6. Global Contact Center Solution Market Analysis, by Type

6.1. Overview

6.2. Key Segment Analysis

6.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Type, 2018 – 2030

6.3.1. Traditional

6.3.2. Digital

7. Global Contact Center Solution Market Analysis, by End-user

7.1. Overview

7.2. Key Segment Analysis

7.3. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, 2018 – 2030

7.3.1. BFSI

7.3.2. Retail

7.3.3. Government

7.3.4. Healthcare

7.3.5. Manufacturing

7.3.6. Media and Entertainment

7.3.7. IT & Telecom

7.3.8. Travel & Hospitality

7.3.9. Others (Utilities, Education)

8. Global Contact Center Solution Market Analysis and Forecast, by Region

8.1. Key Findings

8.2. Contact Center Solution Market Size (US$ Mn) Forecast, by Region, 2018 – 2030

8.2.1. North America

8.2.2. Europe

8.2.3. Asia Pacific

8.2.4. Middle East & Africa

8.2.5. Latin America

9. North America Contact Center Solution Market Analysis

9.1. Regional Outlook

9.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)

9.2.1. By Type

9.2.2. By End-user

9.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030

9.3.1. U.S.

9.3.2. Canada

9.3.3. Rest of North America

9.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

9.4.1. U.S.

9.4.2. Canada

9.4.3. Rest of North America

10. Europe Contact Center Solution Market Analysis

10.1. Regional Outlook

10.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)

10.2.1. By Type

10.2.2. By End-user

10.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030

10.3.1. Spain

10.3.2. Portugal

10.3.3. Italy

10.3.4. Germany

10.3.5. France

10.3.6. Rest of Europe

10.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

10.4.1. Spain

10.4.2. Portugal

10.4.3. Italy

10.4.4. Germany

10.4.5. France

10.4.6. Rest of Europe

11. Asia Pacific Contact Center Solution Market Analysis

11.1. Regional Outlook

11.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)

11.2.1. By Type

11.2.2. By End-user

11.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030

11.3.1. China

11.3.2. Japan

11.3.3. India

11.3.4. ASEAN

11.3.5. Rest of Asia Pacific

11.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

11.4.1. China

11.4.2. Japan

11.4.3. India

11.4.4. ASEAN

11.4.5. Rest of Asia Pacific

12. Middle East & Africa Contact Center Solution Market Analysis

12.1. Regional Outlook

12.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)

12.2.1. By Type

12.2.2. By End-user

12.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030

12.3.1. United Arab Emirates

12.3.2. South Africa

12.3.3. Rest of MEA

12.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

12.4.1. United Arab Emirates

12.4.2. South Africa

12.4.3. Rest of MEA

13. Latin America Contact Center Solution Market Analysis

13.1. Regional Outlook

13.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 – 2030)

13.2.1. By Type

13.2.2. By End-user

13.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 – 2030

13.3.1. Colombia

13.3.2. Peru

13.3.3. Mexico

13.3.4. Argentina

13.3.5. Brazil

13.3.6. Chile

13.3.7. Rest of Latin America

13.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

13.4.1. Colombia

13.4.2. Peru

13.4.3. Mexico

13.4.4. Argentina

13.4.5. Brazil

13.4.6. Chile

13.4.7. Rest of Latin America

14. Competition Landscape

14.1. Market Competition Matrix, by Leading Players

14.2. Market Revenue Share Analysis (%), by Leading Players (2019)

15. Company Profiles

15.1. 8×8, Inc.

15.1.1. Business Overview

15.1.2. Product Portfolio

15.1.3. Geographical Footprint

15.1.4. Revenue and Strategy

15.2. Alcatel-Lucent International

15.2.1. Business Overview

15.2.2. Product Portfolio

15.2.3. Geographical Footprint

15.2.4. Revenue and Strategy

15.3. Avaya, Inc.

15.3.1. Business Overview

15.3.2. Product Portfolio

15.3.3. Geographical Footprint

15.3.4. Revenue and Strategy

15.4. Cisco Systems, Inc.

15.4.1. Business Overview

15.4.2. Product Portfolio

15.4.3. Geographical Footprint

15.4.4. Revenue and Strategy

15.5. Five9, Inc.

15.5.1. Business Overview

15.5.2. Product Portfolio

15.5.3. Geographical Footprint

15.5.4. Revenue and Strategy

15.6. Huawei Technologies Co., Ltd.

15.6.1. Business Overview

15.6.2. Product Portfolio

15.6.3. Geographical Footprint

15.6.4. Revenue and Strategy

15.7. IBM Corporation

15.7.1. Business Overview

15.7.2. Product Portfolio

15.7.3. Geographical Footprint

15.7.4. Revenue and Strategy

15.8. Mitel Networks Corp.

15.8.1. Business Overview

15.8.2. Product Portfolio

15.8.3. Geographical Footprint

15.8.4. Revenue and Strategy

15.9. NICE Ltd.

15.9.1. Business Overview

15.9.2. Product Portfolio

15.9.3. Geographical Footprint

15.9.4. Revenue and Strategy

15.10. Oracle Corporation

15.10.1. Business Overview

15.10.2. Product Portfolio

15.10.3. Geographical Footprint

15.10.4. Revenue and Strategy

15.11. Salesforce.com, Inc.

15.11.1. Business Overview

15.11.2. Product Portfolio

15.11.3. Geographical Footprint

15.11.4. Revenue and Strategy

15.12. SAP SE

15.12.1. Business Overview

15.12.2. Product Portfolio

15.12.3. Geographical Footprint

15.12.4. Revenue and Strategy

15.13. West Corporation

15.13.1. Business Overview

15.13.2. Product Portfolio

15.13.3. Geographical Footprint

15.13.4. Revenue and Strategy

15.14. Zendesk Inc.

15.14.1. Business Overview

15.14.2. Product Portfolio

15.14.3. Geographical Footprint

15.14.4. Revenue and Strategy

15.15. ZTE Corporation

15.15.1. Business Overview

15.15.2. Product Portfolio

15.15.3. Geographical Footprint

15.15.4. Revenue and Strategy

16. Key Takeaways

List of Tables

Table 1:Acronyms Used in Contact Center Solution Market

Table 2:Forecast Factors: Relevance and Impact

Table 3:Impact Analysis of Drivers & Restraint

Table 4:Mergers & Acquisitions, Expansions

Table 5:Global Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

Table 6:Global Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 7:Global Contact Center Solution Market Value (US$ Mn) Forecast, by Region, 2018 - 2030

Table 8:North America Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

Table 9:North America Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 10:North America Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 11:U.S. Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 12:The U.S. Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 13:Canada Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 14:Canada Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 15:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

Table 16:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 17:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 18:Spain Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 19:Spain Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 20:Portugal Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 21:Portugal Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 22:Italy Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 23:Italy Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 24:Germany Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 25:Germany Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 26:France Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 27:France Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 28:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

Table 29:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 30:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 31:China Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 32:China Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 33:Japan Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 34:Japan Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 35:India Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 36:India Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 37:ASEAN Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 38:ASEAN Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 39:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

Table 40:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 41:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 42:United Arab Emirates Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 43:UAE Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 44:South Africa Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 45:South Africa Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 46:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

Table 47:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 48:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 49:Colombia Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 50:Colombia Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 51:Peru Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 52:Peru Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 53:Mexico Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 54:Mexico Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 55:Argentina Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 56:Argentina Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 57:Brazil Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 58:Brazil Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

Table 59:Chile Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

Table 60:Chile Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term